If you’re not completely satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery through our Returns Portal.
For the holiday season, purchases made between November 11, 2025, and December 31, 2025 are eligible for extended returns until January 15, 2026.
Eligible Items:
- Must be unworn, in new condition, and in their original shoeboxes
- Final sale items and e-gift cards are not returnable
- Shipping is non-refundable
How to Return:
Option 1: Free & Fast In-person with Happy Returns (Preferred Method)
- Visit any Happy Returns Bar location – thousands available nationwide
- No box or label needed
- Start your returns online to receive your QR code and instructions
Option 2: Mail-In Return
- Start your return online and choose the “Mail” option to receive a prepaid shipping label
- A $6.95 restocking fee applies per order and will be deducted from your refund
- Print the pre-paid shipping label, attach it to the shipping box, and remove any old labels if possible
- To ensure we can track your return and issue a refund, please use only our prepaid label, as we’re unable to process lost returns sent with other labels
Need help getting started? Start your return here or Contact Us – we’re happy to assist!
Once your return has been received and processed, you’ll receive an email confirmation that your refund has been issued.
- In-Person Returns at a Happy Returns Bar:
- Please allow up to 5 business days for the refund to appear on your original method of payment.
- Mail-in Returns:
- Please allow up to 21 days for a refund to be processed and refunded to your original method of payment.
Be sure to use a shipping method that provides a tracking number. We’re unable to issue refunds for returns without tracking. If it’s been more than 21 days and you haven’t received a refund or confirmation email, please Contact Us.
We don’t offer exchanges at this time. However, our Customer Service team is happy to help you place a new order, or you’re welcome to place one on your own at any time.
Additional information regarding returns & refunds can be found at our Help Center.